This Privacy Policy explains how PANDA ISP collects, uses, stores, and protects information when you visit our website, create an account, buy hosting services, request support, or use our web hosting, VPS, managed server, domain setup, SSL, backup, migration, and related infrastructure services.

This policy is written for customers, website visitors, account users, technical contacts, billing contacts, and people who communicate with our support or abuse teams.

We may collect account information such as name, email address, company or project name, login details, billing profile, service selections, support messages, and technical contact details.

We collect service information needed to operate hosting products, including domain names, DNS settings, server identifiers, IP addresses assigned to servers, operating system choices, resource usage, backups, access logs, security events, and configuration metadata.

We do not intentionally collect payment card numbers directly. Payments are processed by third-party payment providers, and we receive payment status, invoice identifiers, limited card metadata such as card brand or last four digits when provided by the processor, and fraud or risk signals needed to complete transactions.

We use information to create and secure accounts, provision hosting services, deliver VPS and dedicated server resources, process billing, provide support, perform migrations, maintain backups, investigate incidents, prevent abuse, and improve reliability.

We may send service messages about invoices, renewals, downtime, security events, support tickets, password resets, policy changes, or material changes to the services. Marketing messages, when used, may be limited or opted out of where required by law.

Hosting services require operational logging. We may process IP addresses, timestamps, user agents, authentication events, bandwidth records, server health metrics, firewall events, and abuse reports to keep the platform reliable and secure.

We use these records to detect unauthorized access, spam, malware, phishing, denial-of-service activity, payment abuse, terms violations, and other harmful activity. We may preserve relevant records when needed to investigate abuse, enforce terms, comply with legal obligations, or protect customers and the platform.

We may use cookies and similar technologies for authentication, session security, checkout continuity, preferences, product analytics, and website performance. Some cookies are required for the website and client area to function.

If analytics or advertising tools are enabled, we use them to understand page performance, product interest, and conversion paths. Where required, we will provide consent choices or opt-out controls.

We use service providers for payment processing, infrastructure hosting, email delivery, monitoring, analytics, customer support, fraud prevention, and security tooling. These providers may process information only as needed to provide services to PANDA ISP.

If you use domain, SSL, DNS, migration, or third-party software integrations, information may be shared with registries, certificate authorities, upstream infrastructure providers, or application vendors as needed to deliver the requested service.

We keep personal and operational information for as long as needed to provide services, comply with legal and tax obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Backup copies and security logs may persist for a limited period after account deletion. We will delete or anonymize information when it is no longer needed, unless retention is required for legal, fraud-prevention, security, or dispute-resolution reasons.

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also request account closure, subject to outstanding invoices, active services, security reviews, and legal retention requirements.

To make a privacy request, contact PANDA ISP support through the client area or the contact method published on our website. We may verify your identity before acting on a request.

Hosting and support operations may involve systems and providers in more than one country. By using PANDA ISP, you understand that information may be processed where our infrastructure, vendors, or support teams operate, subject to appropriate safeguards.

We may update this Privacy Policy as our services, laws, or operational practices change. Material updates will be posted on this page, and we may notify account holders when appropriate.